Join us for Pulse Unplugged — a half-day virtual encore of the biggest ideas from Pulse 2025. Explore how AI and digital scale are transforming customer success, and hear the boldest takeaways from industry leaders. Whether you’re building on the momentum from Pulse or diving in for the first time, this is your front-row seat to the future.
Step behind the curtain as we revisit the most electric moments from the Pulse mainstage—from the magic of AI agents to the community’s favorite CS spells. We'll reflect on what truly resonated, what many brought back from Oz to our own teams, and how it’s already influencing strategies. You’ll hear more about the future of CS, top session takeaways, and a glimpse into the playbooks we’re now putting into action.
AI is evolving from a buzzword to the backbone of effective CS programs. Join AI and CS leaders as they unpack how AI is transforming engagement, productivity, and risk detection across the customer journey. Hear real-world examples of what’s working, what’s hype, and how to stay ahead of the curve in a rapidly shifting tech landscape.
How do you go from one-to-some to one-to-many—without losing the human touch? This panel dives into the systems, data, and mindset needed to deliver high-value experiences at scale. As we're all asked to 'do more with less', learn how top teams are structuring programs, leveraging automation, and building trust in a digital-led and AI-fueled world.
Go behind the curtain with Gainsight’s own CSMs as they reveal how they’re putting AI to work—today. Hear firsthand how our team is not only thinking about AI in CS motions but is leading the charge. You'll hear more on how to use various AI tools to scale impact and make more time for strategic customer value. Real stories, real wins—no smoke and mirrors.
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